Admin Improvements
In this release, we have made the following changes to the administration portal:
Email Unblocking
To protect our email sending reputation we track all error responses from remote email systems. If a hard bounce occurs (i.e. if the mailbox doesn't exist), we block the employees email address. Previously you would have to contact support to unblock it. We have now added a link at the top of the employee details page where you can unblock it yourselves, once you have investigated the issue and/or updated the email address.
We have also noticed that some clients are adding employees to their HR Systems with email addresses that have not yet been created/activated by their IT Team. If they are using our HR Data Sync add-on, these employees will be added and an invite email will be sent. This email will return a hard bounce and block the employees email address. To address this issue, we have updated the email sender to review the employees start date and to not send them any emails prior to this date (the email should be active by then). Hopefully this will reduce the number of hard bounces to what are/will be valid email addresses.
Email Logs
To assist with blocked email addresses, we have updated the email logs to include the delivery information returned by your email system. This makes it easier for you to investigate the reason for a hard bounce (i.e. the mailbox doesn't exist) or why an email was skipped due to a soft bounce (e.g. the mailbox is full).
To access the email log, go to the employee details page, click the "Logs" tab and select "Emails". You can then click "View Log" next to any email to view the response (once the email has been sent).
Action Logs
We have also added a new log to show all the actions that have been assigned to an employee. You can view what all the actions relate to and for some actions, you can re-assign it to someone else or cancel it.
To access the actions log, go to the employee details page, click the "Logs" tab and select "Actions". Click the [...] button to see the options available for each action.
